Become a CX Champion
Intro to CX
We’ve created a quick deck to help your organization pursue CX. Share this deck with your team to help them understand what is CX, why it is important, how they can practice it and additional resources.
Why Now Is The Time: Customer Experience in Philanthropy
PhilanthropyCX kicked off with our April 6 webinar, “Customer Experience for Philanthropy.” Attendees heared from a powerhouse lineup about how listening systems can help unveil moments of truth and how everyone is an ‘experience officer’ for your organization.
Making Change Through Journey Mapping
In this session, we dove into journey mapping and explored how your team can use this tool as a starting point to build a changemaker experience practice within your organization.
Listening to Transform: Beyond Focus Groups Towards Sustained Feeback Models
In this session, we explored how to move beyond focus groups and lengthy surveys to listen in new ways. Diane Smith, Senior Officer, Culture & Experience at the W.K. Kellogg Foundation, joined us to share insights on the ways in which their team has transformed their listening practice.